Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Contact details — such as your name, email address, phone number, and mailing or delivery address.
• Service and order information — such as pickup and delivery preferences, order history, garment details, and payment information when you use our services in store or book online.
• Messages you send us — such as the subject and content of enquiries submitted through our contact form.
• Technical information — such as your IP address when you submit our contact form, which is used solely for spam prevention.

We do not knowingly collect personal information from children. Our services are intended for adults and general household use.

How We Collect Information

We collect personal information when you:

• Drop off or pick up garments, place an order in store, or arrange pickup and delivery with us
• Book a pickup or delivery through our website, which redirects you to CleanCloud's online ordering platform
• Submit our contact form, call us, or otherwise get in touch
• Visit pages on our website that include embedded content, such as Google Maps

How We Use Your Information

We use personal information to:

• Provide, manage, and deliver our dry cleaning services
• Process orders, pickups, deliveries, and payments
• Respond to your questions and requests
• Communicate with you about your orders or account, including service updates where appropriate
• Protect our website and services from spam and misuse
• Meet legal, regulatory, and record-keeping requirements

We do not sell your personal information. We may send you service-related communications about your orders. If we ever send promotional messages, we will do so in accordance with applicable law and give you a way to opt out.

Third-Party Services

We use trusted third-party providers to help run our business and website. These providers may process personal information on our behalf and only for the purposes described in this policy.

• CleanCloud — We use CleanCloud to manage online pickup and delivery bookings and to support in-store order processing. When you book through our website, you are directed to CleanCloud's platform, where you may provide contact details, address information, and order preferences. CleanCloud processes this information as a service provider to Luna Dry Cleaning. For more information, see CleanCloud's privacy policy.
• Resend — We use Resend to deliver messages submitted through our contact form to our team.
• Cloudflare Turnstile — Our contact form uses Cloudflare Turnstile to help prevent spam. Turnstile may use cookies or similar technologies and process technical information such as your IP address when you submit the form.
• Google Maps — Some pages on our website embed Google Maps to show our store locations. Google may collect information according to its own privacy practices when you interact with these embeds.

When you leave our website and visit a third-party site or platform, that provider's own privacy policy applies.

How We Share Information

We may share personal information with service providers who assist us in operating our business, such as those listed above. We may also share information when required by law, to protect our rights or safety, or in connection with a business transaction such as a merger or sale of assets.

We require service providers to handle personal information securely and only for the purposes we authorize.

Data Retention

We keep personal information only for as long as needed to provide our services, respond to enquiries, maintain business records, and comply with legal obligations. Retention periods may vary depending on the type of information and why it was collected.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
• Challenge our compliance with applicable privacy requirements

To make a request, please contact us using the details below. We may need to verify your identity before responding. You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about how we handle personal information.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle personal information, please contact us or call one of our locations:

• Downtown Toronto: 647 612 2979
• Scarborough: 416 298 1560

For service terms related to garment care and liability, please see our Terms of Service.